To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-800-480-1338.
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at cs@thefolderstore.com, but why not just give us a call?
We answer our phones!
Please call us toll free at 1-800-480-1338. Customer care representatives are available from 8am to 4pm CT Monday through Friday.
By clicking here, you can ask a question, make a suggestion, get any kind of help you need. Once you send an email to that address, you are guaranteed a response within one business day. Often much, much sooner! Of course, we’re always happy to hear from you by phone if you prefer that method.
Guarantee/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything for any reason or for no reason. We want you to be 100% happy with the presentation folders for your next big meeting or we refuse to accept your money!
If you need to return something, please send an email to cs@thefolderstore.com or call us at 1-800-480-1338 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original condition.
Your satisfaction is not enough — we insist that you be ecstatic with anything you order from The Folder Store.
Methods of Payment
We accept Visa, MasterCard, American Express, Discover.
We also accept cashier’s checks and business checks. In the event you use a cashier’s check or business check, please send to:
ATTN: Controller
The Folder Store
3500 Dodge St.
Ste 7, #389
Dubuque, IA 52003
All orders will begin processing once check or money order has been cleared by our bank.
Delivery Time
Most orders ship within 5-7 business days from when your order was placed. If you require a rush order, please call us, toll-free at 1-800-480-1338 to discuss special arrangements.
Shipping
The Folder Store uses UPS Ground for most shipping within the United States. We’ve found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most destinations. There is additional cost to ship overnight or 2nd day air and we would be happy to discuss that with you.
At this time, we cannot ship outside the United States.
Minimum Order Requirement
The Folder Store requires a minimum of 100 folders. We accept exact quantity orders above the minimum requirement. Feel free to order samples — and don’t forget to ask us for ideas. We can help you select the perfect folders for that next big sales pitch!
Sales Tax
Sales tax will be assessed based on delivery location for all customers without a tax exempt certificate.
Rush Orders
In the event you would like to request a rush order on any of the items at The Folder Store, please call us during normal business hours at 1-800-480-1338 or send us an email. We will do whatever we can to accommodate you.
Thank you for visiting The Folder Store!